User Journey
Research Insight Flow
This insight flow maps raw research findings (from secondary research, primary interviews, and competitor audits) into user needs, then synthesizes them into actionable insights, key design opportunities, and finally product ideation.
Secondary Research Insights
Medication non-adherence is widespread, especially among older adults and chronic patients, due to forgetfulness, confusion, side effects, and cost.
Many prescriptions are never filled or discontinued early.
Coordinated care between pharmacists and providers significantly improves adherence.
Patients often feel alone and unsupported in long-term medication routines.
Education alone is not enough—behavioral and emotional support are critical.
Primary Research Insights
Patients feel uncertain and anxious about whether they are taking medications correctly.
Confusion increases when multiple pills are taken at different times.
Fear of side effects leads to silent discontinuation.
Patients hesitate to bother doctors and often turn to unreliable online sources.
Caregivers struggle to verify whether medication was actually taken.
Emotional burden: stress, guilt, overwhelm, and loss of control.
Users want both independence and reassurance.
Competitor Audit Insights
Most solutions focus only on reminders, not understanding or trust.
Pill boxes and apps require heavy manual setup.
Systems lack integration with pharmacists and doctors.
Limited emotional or educational support.
Data is fragmented and not meaningfully shared across stakeholders.
Existing products do not address psychological reassurance or decision confidence.
Where Users Struggle
What we offer
Site Map
Application Features
Medication and home page
Users can easily manage their medication from these pages. They can check their record, import new medication schedule, and personalize the experience.
Mistakes with medicine taking!
Automated Medication Schedule Import
QR Code Scanning: Users can scan a pharmacy-provided QR code to automatically transfer medication details—such as name, form, reason, regularity, duration, and description—into the app.
Simplified Management: This feature avoids errors, eliminates manual entry, and ensures accurate, up-to-date medicine reminders with a quick scan.
Manual Import: If the QR code is missing, users can manually import the medication details.
Long text-based reminders!
Text-based reminders can be frustrating when they display long medication names, making it difficult to identify the correct pill among others. This can lead to confusion and missed doses.
Personalized Pill Identification & Alerts
Customization: Users can tailor their medication alerts by selecting icon shapes, colors, nicknames, and alert modes for taking pills and refilling the pillbox.
Pillbox filling: A visual map of the pillbox compartments assists users in correctly filling the pillbox with new pills.
Medication Memory Gap!
Elderly patients often forget to take their medications, even with reminders and without a direct prompt from caregivers, notifications alone may not ensure adherence.
Additionally, Health contacts and appointment details are spread across different platforms.
Integrated Care Support
Smart Pillbox Dashboard
Dedicated Pillbox Tab: Connected to the app via Bluetooth.
Calendar View: Displays visual cues for missed, taken, and upcoming pills.
Refilling Schedule: Shows the refill timeline for each pill in your regime.
Portable Mode
The application gives clear instruction on how to dissemble and assemble portable mode to suit the users’ needs.
Application Prototype and interactions
Pillbox Features
Re-configurable Design
The pillbox can be easily broken up into individual compartments, making it ideal for travel or daily use
Portable Connectivity
Easily connect multiple containers together for convenient travel, allowing you to take only the required compartments instead of the entire box.
Calendar Integration
The pillbox is designed with costumer's desired time and date (calendar)
Dynamic E-Ink Display
Each container features an e-ink display that changes display to indicate whether pills have been taken, providing visual reassurance at a glance.
Weight Sensor
keep track if the pills are taken accurately.
What I learned
This was a group project, so I got good at aligning scope, splitting work, and keeping one shared direction. I sharpened my information architecture and user-flow skills, got much faster at wireframing and hi-fi prototyping in Figma (Auto Layout, components, variants), and set up a small design system we could all reuse. I wrote clearer microcopy and planned for tricky edge cases—missed doses, refills, offline/BLE sync, and duplicates. Hardware limits (Bluetooth, e-ink refresh, battery) shaped UI choices, which taught me to design with real constraints. We didn't run formal user testing but iterated through heuristic reviews.
